The British Coatings Federation’s Customer Service Award recognises the growing importance of customer service within the paints and coatings industry. Pexa are very pleased to have their entry shortlisted to the final stage where the winner will be announced at an awards dinner on Thursday 24th November in Knutsford.
“Pexa’s mission is to consistently offer the highest possible levels of reliable service, product value and effective pre/post-sales support to all of our customers, by identifying their genuine needs and expectations and providing the internal focus and infrastructure to meet and exceed those expectations.” With this goal in mind, over the past 6 months Pexa have re-visited their internal systems and processes to close gaps and overcome weaknesses relating to customer experience. Judging day was held on 20th October where Pexa presented an overview of these projects to the BCF panel.
Now in its 7th year, the event will be a great opportunity for Pexa to network with other members in the industry who are showcasing their expertise. Pexa is pleased to be to be recognised for excellence in customer service by making it to the finals and is anticipating a very enjoyable evening at the awards dinner.